When customers bypass your process, short-circuit your systems or break your rules, they are often seeking expedience and convenience. What if you innovated around your own processes and gave it to them?

A gift for you

Douglas’s articles are always free for use in your magazines, newspapers or e-zines. Many have been previously published in magazines like Entrepreneur or online forums like Bizcommunity.com. They focus on entrepreneurship, public speaking, expert positioning and innovation. Please attribute any articles used, and drop Douglas an email so that he can also publicise your title.